PRIVACY POLICY

Charleston Baby’s Away

(Raising Kane, Inc)

Charleston Baby’s Away (Raising Kane, Inc) values its users’ privacy. This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our online services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with Charleston Baby’s Away (Raising Kane, Inc) of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Charleston Baby’s Away (Raising Kane, Inc) decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to Charleston Baby’s Away (Raising Kane, Inc), and it governs any and all data collection and usage by us. Through the use of https://charlestonbabysaway.com, you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that Charleston Baby’s Away (Raising Kane, Inc) does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

WE DO NOT SELL YOUR PERSONAL INFORMATION

Charleston Baby’s Away does not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information with service providers necessary to fulfill your order (such as payment processors), and we never use your information for advertising or promotional purposes. SMS consent is not shared with third parties for marketing purposes.

This Policy will inform you of the following:

What personally identifiable information is collected from you through our website
Why we collect personally identifiable information and the legal basis for such collection
How we use the collected information and with whom it may be shared
The security procedures in place to protect the misuse of your information

WE DO NOT USE YOUR INFORMATION FOR MARKETING

We will not email, call, or text you for advertising or marketing purposes. We will not send you promotional materials. All communications from Charleston Baby’s Away are strictly transactional and related to your specific order.

What we collect and store:

While you visit our site, we’ll track:

Products you’ve viewed:

We’ll use this to, for example, show you products you’ve recently viewed.

Cookies

Cookies are small text files stored on your device that help our website function properly. Charleston Baby’s Away uses cookies to:

Remember items you’ve viewed on our site
Keep your shopping cart items saved during your browsing session
Remember your login information if you create an account
Help us understand how visitors use our website through Google Analytics

When you log in to an account, we will set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

These cookies do not contain personal information and are not used for marketing purposes.

When you purchase from us, we also collect information about you during the checkout process.

We’ll ask you to provide information including your name, billing address, delivery address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for the following purposes:

DELIVERY ADDRESS:

We’ll ask you to enter this so we can deliver and pick up your rental items.
If you’re staying in a vacation rental, we will also ask you who the rental company and/or property manager is, in order to obtain permission for delivery.

EMAIL:

You’ll receive an automated email from our site after placing an order, and a confirmation email with the details of your delivery.
We will also respond to any requests, questions or comments about your order via email.

NAME & BILLING ADDRESS:

We use your billing address to comply with any legal obligations we have, such as calculating taxes, and to prevent fraud.

PHONE NUMBER:

We will call you to confirm the details of your order.
By providing your phone number, you consent to receive transactional text messages from Charleston Baby’s Away regarding your order.
You will receive texts from our messaging system ONLY to communicate with you about your order. These messages are transactional in nature and include:
- Estimated time of delivery and/or pickup
- Delivery confirmations
- (Optional) Photos of where your rental items were delivered, upon request
The texts will come from this number: (843) 212-0447
You may opt out of SMS communications at any time by replying STOP to any message, or by notifying us via phone or email. If you opt out of SMS, we will use your preferred alternative method of communication for order updates.
If you do not want to receive SMS from our delivery team, please let us know in the ‘Notes Section’ of checkout and indicate your preferred method of communication.

CREATING AN ACCOUNT:

You will have the option to set up an account in our store.
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

What information we keep, why, and for how long:

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 3 years for tax and accounting purposes. This includes your name, email address and billing and delivery addresses.
We will also store comments or reviews, if you choose to leave them.

Who on our team has access:

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

– Order information: items rented, when and where it should be delivered and picked up

– Customer information: your name, email address, and billing address to process payments

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others:

SMS consent is not shared with third parties for marketing purposes.

We share information with the following third parties who help us provide our services to you:

Stripe

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe Privacy Policy for more details: https://stripe.com/gb/privacy

Google

We use Google services to improve our websites, offerings, and services. We use Google Analytics with our website, which shares information with Google.

For more information on Google’s Privacy Disclosures Policy, see:

https://policies.google.com/technologies/partner-sites

https://support.google.com/analytics/answer/6004245

Security:

Charleston Baby’s Away (Raising Kane, Inc) takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

Your Rights:

You have the right to:

Request access to the personal information we hold about you
Request correction of any inaccurate information
Request deletion of your information (subject to legal retention requirements)
Opt out of SMS communications at any time

To exercise these rights, please contact us at the contact information below.

Embedded content from other websites:

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

WE DO NOT SELL YOUR PERSONAL INFORMATION.

Charleston Baby’s Away does not sell, rent, or trade your personal information to third parties.

For any questions or concerns regarding the Privacy Policy related to our website, please feel free to contact us at the following:

Email: Paula@CharlestonBabysAway.com

Phone: (843) 881-3007