Cancellation Policy

Cancellation Policy for Rentals (Non-Event):

Cancellation before delivery date:

• If you cancel before your delivery date, you’ll receive a full refund, including delivery fees and taxes ~ minus a 4% card processing fee.

Cancellation the day of delivery or after delivery:

• If you cancel the day of delivery BEFORE 9am, you’ll receive a 50% refund of the order total, minus a 4% processing fee.
• If you cancel the day of delivery AFTER 9am or after delivery and contact us by noon the following day, you’ll receive a 50% refund of the rental items, minus a 4% processing fee – however delivery fees are non-refundable.
• If you cancel after delivery and do not notify us by noon the following day, no refund will be issued.

Early departure / extending your stay:

• If you end your vacation early, we’ll adjust the rate based on the number of days remaining and refund ½ the difference.
  → For example, if you booked items for 6-7 nights, but needed to leave after 3 nights, you’ll receive a 50% refund of the difference between the 6-7 night rate and the 1-3 night rate. * If the rate is the same, no refund will be issued.
• If you decide to extend your stay, please let us know as soon as possible. We will be excited for your extra vacation time & can generally accommodate. We’ll let you know if there will be any additional fee.
• For extensions not made in advance, an additional delivery fee of the original amount may be charged, to cover the additional stop.
• Please contact us immediately if you know your dates are changing, we are always as fair as possible for our customers!

Weather-related cancellations:

• Weather-related cancellations are handled in the same way as other cancellations, depending on whether you cancel before or after delivery. *We do not refund due to rain or snow while you are here.*

Unforeseen circumstances:

• We’re reasonable and want to do right by our customers. If you have a situation not addressed by our cancellation policy, contact us immediately. We will handle these on a case-by-case basis, and based on whether the gear has been delivered already.

Cancellation Policy for Event Rentals:

Event – Cancellation before delivery date:

• Cancellation 14+ days prior to the event, you’ll receive a full refund, including delivery fees and taxes ~ minus a 4% card processing fee.

Event – Cancellation the day of delivery or after delivery:

• Cancellation 7 – 14 days prior to the event, you’ll receive a 50% refund of the order total, minus a 4% processing fee.
• Cancellation less than 7 days prior to the event , no refund will be issued.
• Please contact us immediately if you know your dates are changing, we are as fair as possible for our customers!

Event – Weather-related cancellations:

• Weather-related cancellations are handled in the same way as other cancellations, depending on whether you cancel before or after delivery.